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Privacy Policy

A legal disclaimer

Effective Date: June 29, 2025

 

At Sistren Haven, your privacy is extremely important. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, engage with our services, or communicate with us online or offline.

 

 

1. Information We Collect

 

 

We may collect the following types of information:

 

  • Personal Information: Name, email address, phone number, billing information, and other identifiers provided via forms or scheduling platforms.

  • Health-Related Information: Shared voluntarily through contact forms or sessions, which may be relevant to therapy or supervision.

  • Usage Data: IP address, browser type, pages visited, time spent, etc., through cookies and analytics tools used by Wix or connected services.

 

 

 

2. How We Use Your Information

 

 

We use your information to:

 

  • Provide therapy, supervision, or study prep services

  • Schedule appointments or consultations

  • Process payments and maintain records

  • Respond to inquiries and communicate updates

  • Improve the site’s usability, services, and user experience

  • Comply with any applicable laws or ethical standards

 

 

We will never sell, rent, or trade your personal information.

 

 

3. Confidentiality & Mental Health Services

 

 

All therapeutic services are subject to professional ethical and legal standards. While this website is not a HIPAA-covered entity, clinical services are provided through HIPAA-compliant platforms when appropriate (e.g., SimplePractice or secure email portals).

 

  • Information shared during therapy or supervision remains confidential except in cases where disclosure is required by law (e.g., harm to self or others, child abuse, or court order).

  • Digital communication via this website is not encrypted, and users are encouraged not to share sensitive health information through contact forms.

 

 

 

4. Cookies & Third-Party Tools

 

 

This website may use cookies and analytics tools (e.g., Google Analytics, Wix tracking) to gather information on site usage. These tools help us improve performance and understand how visitors interact with the site.

 

 

5. Payment Processing

 

 

All payments made through this site or through third-party systems (e.g., Stripe, PayPal, SimplePractice) are subject to their respective privacy and security policies. Sistren Haven does not store payment information directly.

 

 

6. Your Rights

 

 

You have the right to:

 

  • Request a copy of the personal data we have about you

  • Ask that we correct, update, or delete any of your personal information

  • Opt out of any future communications at any time

 

 

To exercise your rights, contact us at: sistrenhaven@gmail.com

 

 

7. Data Retention

 

 

We retain your information only as long as necessary for providing services, complying with legal requirements, and resolving disputes.

 

 

8. Changes to This Policy

 

 

Sistren Haven reserves the right to modify this policy at any time. Updates will be posted on this page with a new effective date. Continued use of the site implies consent to the updated policy.

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